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ITU Member SoftServe, a premier IT consulting and digital services provider, released the 2024 annual report for its global learning and development hub SoftServe University with results indicating significant expansion in learning solutions, strategic collaborations, and advancements in AI education.
According to the report, SoftServe University delivered 10,223 unique learning solutions — from tech upskilling and domain deep-dives to leadership development, certifications, and coaching — that helped 11,571 internal and 6,011 external learners advance their skills in 2024. Further, the Net Promoter Score increased to 90 (an increase of six points from the previous year), reflecting strong learner satisfaction.
At SoftServe University, we build a comprehensive learning ecosystem that supports every stage of professional growth — from students and young professionals to experienced experts, and managers. By integrating education into our business strategy, we create a culture where continuous learning drives both individual development and company success. Our progress seen in the 2024 report clearly indicates our ability to transform challenges into opportunities, reinforcing our commitment to learning as a catalyst for growth,
— said Galyna Datsiv, VP of Learning and Development at SoftServe.
SoftServe University provides diverse development opportunities for associates, supporting both professional and personal growth. In 2024, the company continued educational support in the business domain and technological competencies, and expanded its focus on cultural intelligence, well-being, and soft skills (key factors in global collaboration and business success). Leadership development plays a pivotal role in this journey as well-prepared leaders become essential for driving transformation in times of uncertainty and rapid change.
Students’ soft skills development — recognised as essential “power skills”— recorded a 22.3% increase year-over-year. The Talk, SoftServe’s public speaking platform, continued to help associates refine their presentation skills. The cross-cultural communications program empowered associates to enhance a global mindset and understanding of different cultural backgrounds, leading to a 66% completion rate for its cultural intelligence training. The communication consultants team helped multicultural teams reduce onboarding and improve collaboration with clients. The team reached full performance 20% faster through tailored communication and cultural awareness programs.
SoftServe University also delivered 1,291 language-learning solutions in English, German, Polish, Ukrainian, Spanish and Italian, including tailored courses on pronunciation, language coaching and speaking clubs to strengthen engagement and teamwork.
Further, SoftServe reinforced its leadership in cloud and data technology through talent development and industry recognition. A total of 915 certifications were obtained by SoftServe’s associates, including advanced credentials in Databricks, GitHub, and cloud platforms such as AWS, Google Cloud, and Microsoft. Notably, SoftServe was named the 2024 Google Cloud Talent Development Partner of the Year for EMEA, recognising its commitment to cloud upskilling and its innovative Google Cloud Certification Challenge, which also supported humanitarian aid through the Open Eyes charity.
The report shows how SoftServe fosters a strong learning culture, with nearly 24% of associates participating in the Global Educators’ Community. The network unites more than 2,500 participants, including mentors, job-shadowing hosts, speakers, trainers, subject matter experts, and “iTeachers,” who foster knowledge-sharing internally and with external audiences. The company recognised and invested in its educators by offering dedicated development initiatives like the “Train the Trainer” program and #ENGAGEDUCATE conference. Nearly 32% of the Global Educators’ Community advanced their careers through promotions or role transitions, highlighting the strong connection between teaching engagement and professional growth. Overall, participation efforts garnered significant support across the organisation considering three new mentorship connections were established every working day in 2024.
Moreover, SoftServe University aligned its compliance training with international accessibility guidelines (WCAG) to continue creating more inclusive and equitable learning experiences.
SoftServe invests further in the next generation of IT professionals through SoftServe Academy, which offers practical training, upskilling, retraining, internships, and new talents through cooperation with universities. Last year, more than 6,000 people graduated from the Academy’s courses.
Additionally, SoftServe cooperated with 95 universities in Ukraine, Bulgaria, Poland, Romania, Colombia, Mexico, and Chile. Through tech hack-a-thons, office tours, and joint curriculum development with academia, the company engaged over 30,000 students, bridging the gap between academic training and industry demands.
The company also expanded its support for the academic ecosystem, launching the first teachers’ communities in Bulgaria, Poland, Romania, and Chile alongside the global EDUPRO program for educators. The worldwide teachers’ community grew 14% in 2024 with a total of 6,900 members.
To deepen internal Gen AI knowledge, SoftServe University collaborated closely with SoftServe’s AI & Data Science experts to create 53+ self-paced learning offers for different proficiency levels. Tailored AI curricula helped business analysts, technical communicators, and project management teams integrate Gen AI into their workflows to enhance efficiency. SoftServe University and the company’s Gen AI community also successfully hosted Gen AI Days, a two-week event that included live sessions, workshops, and masterclasses focused on real-world AI adoption.
SoftServe University deepened its L&D partnership with NVIDIA by introducing custom technical curricula and curated learning playlists focused on NVIDIA AI technologies. This included online sessions featuring speakers from both companies in the NVIDIA Future Tech Series, attracting 700 total attendees.
One key achievement was a joint effort with NVIDIA to create four NVIDIA certifications designed to validate advanced technical skills. Certifications include: Generative AI LLM Associate, Generative AI Multimodal Associate, AI Infrastructure Professional, and AI Operations Professional. SoftServe experts were the first to earn these certifications globally, demonstrating our leadership in AI education and readiness to deliver at the forefront of innovation.
Click here for more insights and country-specific data from SoftServe University.
