19ʼ Customer Experience Conference
We invite you to attend the only cross-industry event in Ukraine that turns conversations about customer experience into the language of systems and profit!
Among the main topics on the programme:
- CX = Profit. How empathy, service, and cultural transformation translate into financial results;
- From initiatives to system. CX management as a coherent structure with roles, metrics, and accountability;
- CJM as an operational tool. How to embed the customer journey map into the daily work of teams;
- Analytics vs. intuition. How the approach to measuring customer experience is evolving: from NPS to the CX Index;
- AI + Voice of the Customer. How to create products and services based on actual customer needs and behavior, not assumptions.
Speakers will share transformation practices in times of turbulence, case studies on implementing CX systems, and approaches to team experience design.
Who should attend:
- CEOs, CMOs, CXOs from various industries who see CX not as a trend but as an operational model for next-generation business;
- Directors of service, marketing, and strategy;
- Leaders driving organizational changes related to customer experience.
Please note that ITU Member(Partner) companies are eligible for a special 10% discount using the promo code itukraine10.