Building a Robust Digital Infrastructure: Tips from ITU Member Innoware

In a world where the business landscape is changing rapidly, a resilient digital infrastructure has become not an option, but a key condition for company survival.

 

At a lecture for the women’s accelerator “Vidvazhna 3: Digital Business Evolution” Dmytro Popinako, CEO of the ITU member company Innoware — a firm with over 500 completed ERP projects in 18 countries — explained how businesses can build a reliable, secure, and scalable digital ecosystem that can withstand the challenges of 2025.

 

Speaker’s Key Conclusions:

• Fragmentation is the biggest obstacle to development: switching between dozens of services increases costs, reduces control, and slows down decision-making. A unified digital ecosystem is a way to stabilise the business and reduce dependence on manual processes.
• Digitised processes do not just increase efficiency; they also allow a company to build resilience during crises. Digitalisation is the key to informed decisions and prompt reaction to market changes.
• Ensuring cybersecurity has become a basic condition for business operations. It is crucial for companies to abandon Russian software: 70% of enterprises still use 1C/BAS, which creates risks of interference, espionage, and data loss.
• Innoware highlights several key stages: forming an internal team, choosing a platform (ERP/CRM), selecting an implementation partner, process audit, deployment, and training. A correctly chosen ecosystem allows for business scaling, cost reduction, and improved quality of management decisions.

 

It is critically important for business to choose a unified platform, accumulate knowledge, and invest in digital competencies. This isn’t a one-off project; it’s a strategy. The ability to work with modern technologies is the key to competitiveness in the coming years

emphasised Dmytro Popinako

 

In his lecture, Dmytro Popinako demonstrated how modern tools are already enhancing the work of Ukrainian companies. The use of Copilot for Microsoft 365 automates report preparation, document creation, and data analysis, saving team time. In sales, Dynamics 365 Sales ensures a transparent deal cycle and accurate forecasts, while in customer support, Omnichannel for Customer Service provides operators with a complete interaction history and real-time AI recommendations.

 

The new season of the visionary women’s accelerator Vidvazhna 3. The Digital Evolution of Business is delivered by the Diia.Business network of entrepreneurship support centres in cooperation with the Ministry of Digital Transformation of Ukraine and the Entrepreneurship and Export Promotion Office, with the support of UNDP in Ukraine and financial assistance from the Government of Japan under the project Transformational Recovery for Human Security in Ukraine, and within the framework of the global initiative She’s Next Empowered by Visa, in partnership with the IT Ukraine Association.