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Modern world changes very quickly. Technologies, which yesterday seemed to be something unrealistic and fantastic, today become an integral part of life.
Experts of DataArt company shared with us their predictions about innovative technologies, that should be expected and which of common industries will be affected by IT in 2018.
Digitalization of user experience will remain one of the main priorities. Customers expect to have access to the same types of universal user-centric solutions and interfaces that they use in other aspects of their lives. Companies that will not be able to do this, while maintaining the security of financial and private information, will lose customers.
The importance of Operational Risk Management (ORM) will grow, while managers will be losing their jobs because of failures in ORM. The technology will become increasingly important in the risk assessment of companies – management will strive to improve data management practices to increase the level of accuracy of risk identification.
The benefits of a Distributed Ledger Technologies (DLT), such as blockchain, will become clearer to more people, which will lead to their significant growth (not related to the growth of cryptic currency). Divided register technology will be integrated with other technologies, such as the Internet of Things (IoT). Blockchain will be considered as a solution to the problems of cybersecurity and protection of personal data.
Virtual Reality (VR) and Augmented reality (AR) will change the way of online shopping for travelers. Marriott, Best Western, Kayak, Carlson Rezidor and Airbnb are already using these technologies.
Robots will join hotel staff. Soon they will register guests, be used for amusement and informational support, room service etc. Robotic Process Automation will help enterprises to fulfill the repeated administrative requests cheaper and more qualified.
Violations of the rules of cybersecurity and risk management continue to cause concern among companies of any size. 2017 has shown that even the largest, wealthiest and most resilient world corporations can be shaken due to weak security and privacy approaches.
By 2020, 25 billion remote devices will be created, and the Internet of things (IoT) will help to connect 4.4 billion of them. Digital transformation will provide new opportunities for the telecommunication industry, including the construction of platforms and applications for the transport industry, agriculture, health, insurance, and housing.
Telecom companies will use their large-scale infrastructure to expand security offers and mitigate cyber-threats.
In spite of AT&T/Time Warner’s antitrust issues in the US, mergers and acquisitions in the sector will continue: more than 2,400 telecom deals have already been announced since 2010.
Population health management – aggregation of data and selection of best practices in healthcare – will increase investment in health improvement programs aimed at keeping healthy patients healthy and creating the most up-to-date ways to prevent disease in patients at risk. Retail and distribution
Retailers will continue the digital transformation promoted by online sales of industry leaders. With the introduction of scalable Agile technologies, changes will take place either in the IT landscape of retailers or in their business models in general.
Data Analytics & Machine Learning will help retailers personalize their messages and use data to customize their customer engagement algorithms. Data Analysis will play a significant role in the management of commodity stocks and their distribution.
One can expect the emergence of retail-oriented technology startups or robotics process automation while more and more retailers are betting on automation of operations to optimize costs.
