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IT Ukraine Association is Ukraine’s largest industry association, uniting over 260 IT companies. The Association builds an environment for the Ukrainian IT market, launches committees, conducts research, and develops structured public–private dialogue.
As the Association’s membership, initiatives, and communications grew, the need emerged to centralise data and streamline processes for effective organisational management. Information arrived through multiple channels — online forms, events, internal initiatives — without forming a unified analytical picture.
What was needed was a solution capable of managing the community as an ecosystem.
Non-profit organisations operate according to specific processes that differ substantially from those of commercial companies. An association works not with clients but with an ecosystem of participants: member companies, partners, committees, international organisations, events, and consultations.
At the same time, there are no off-the-shelf ERP solutions built around the business model of non-commercial organisations. Standard ERP or CRM systems rarely accommodate membership management, committee structures, complex interaction formats, or events as the primary community engagement tool.
As a result, most associations are forced to work across a patchwork of different services that fall short of the efficiency required.
It was precisely this gap that led IT Ukraine Association to set itself the task of building a unified digital operating system for association management.
During the selection process, the Association’s team evaluated a range of systems. The priority was to find a platform that could not only automate processes, but scale alongside the organisation.
LBS Cloud met the following requirements:
The LBS Cloud team proposed the architecture for a future digital ecosystem. The platform was customised to the needs of IT Ukraine Association, enabling the ERP system to be tailored to the organisation’s actual processes.
The implementation resulted in a single ERP ecosystem covering the Association’s key processes:
One of the first steps was the integration of online surveys. Any form submission now automatically enters the system, where a company profile is created or updated, the source of contact is recorded, and the interaction context is captured. This enabled the creation of a unified database of prospective and current members.
The system also introduced a centralised model of companies and contacts with expanded business attributes. It allows segmentation of the IT market by industry, region, contact role, and participation in Association initiatives — opening up possibilities for personalised communication and in-depth analytics. Company profiles store:
The CRM within LBS Cloud was configured as a process-driven tool for managing engagement.
Leads are automatically directed into the CRM module, where the team can monitor statuses, assigned contacts, and communication history. The system delivered:
New member acquisition thus became a structured, trackable process.
Events are one of the Association’s primary tools for engaging the IT community. LBS Cloud enabled automation of the key processes surrounding them:
The system shows who registered, who actually attended, and which new contacts were acquired. New contacts are automatically created in the CRM and fed into subsequent engagement workflows.
The ERP ecosystem also encompassed the organisation’s internal processes. A project and task management module was implemented, allowing staff to:
HR processes were also digitised, covering:
As a result, internal processes became more transparent and centralised.
Following the LBS Cloud implementation, IT Ukraine Association gained:
The ERP system has become the digital core of community management and the foundation for scaling the Association’s initiatives further.
In the medium term, this is expected to have a positive effect on organisational efficiency — particularly through improved member retention, systematic lead management, and the expansion of services for community participants.
