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Insurance Company ITU Partner VUSO offers the “eDoctor” option in its mobile app. Yuliia Maslova, Head of Personal Insurance Sales Department, and Andrii Mandryk, Delivery Manager, shared how this innovation is transforming healthcare within insurance.
The integration of eDoctor into the mobile app improves the accessibility of primary medical consultations for clients, making it as convenient and accessible as possible. With this tool, consultations are available in just a few clicks, no matter where the client is — at home, at work, or even abroad. This saves time and resources, as there is no longer a need to spend hours organising a visit to the doctor. Additionally, clients can store their medical history directly on their phones, making access to healthcare even easier and more transparent.
The eDoctor option radically changes the process of providing medical services compared to the traditional assistance model. The elimination of the need to wait for calls and approvals greatly simplifies the process. With eDoctor, consultations are instantly available, without queues or delays. The client receives medical help at the moment they need it, without unnecessary stress.
Thanks to the integration of digital solutions, the client’s journey has become much faster and more convenient. Now, it’s enough to open the app, and the consultation is immediately available. The absence of the need for approval regarding time or location minimises waiting time and simplifies the process of obtaining medical assistance.
The demand for online consultations is growing, and clients who use this option appreciate its convenience and efficiency. It is no longer just an app; it has become an integral part of health insurance, allowing clients to receive qualified assistance without complications. The accessibility of eDoctor for every client significantly improves the overall service experience.
AI in the app acts as an assistant for doctors, allowing them to focus on what really matters — diagnosis and treatment. Meanwhile, AI automates routine tasks such as logging requests, sorting inquiries, and preparing administrative documentation. This allows doctors to spend more time with patients, improving the effectiveness and accuracy of the process.
The integration of eDoctor with medical assistance services is part of a comprehensive healthcare ecosystem. This allows consultations and results to be automatically transmitted to the back office, where they are processed with minimal delays. As a result, response time is shortened, and the efficiency of the system is improved.
Based on statistics, a noticeable increase in the number of consultations is already observed due to the simplified access to consultations. Online consultations make medical services much more accessible, especially for patients who find it difficult to visit a doctor in person. It is expected that the service will only continue to grow in popularity, with the number of consultations increasing.
