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Ukrainian product company IT-Enterprise has launched a complex digitization project at Harwind, a leader in medical equipment installation, maintenance and user training. The project suggests implementing an advanced CRM solution along with a selection of related services. In particular, the customer will enjoy the benefits of equipment management via the SmartEAM mobile app and on-premise equipment maintenance with the MasterFix service.
These solutions will help Harwind to offer its partners and customers more opportunities and further strengthen its maintenance potential. Moreover, the proposed digital environment will remain highly responsive thanks to Industry 4.0 tools in the core of IT-Enterprise solutions: AI, predictive technologies, machine learning and others.
Harwind largely focuses on system-based fitting of health facilities with quality medical equipment: x-ray, resuscitation, neonatal, diagnostic, etc. Relying on the “sale-service-training” business model, it transforms from a simple vendor into a long-term support partner the customer can always reach out to. Harwind collaborates with top institutions: the Dobrobut chain of clinics, Okhmatdyt children’s hospital, the Ministry of Healthcare of Ukraine, and the United Nations.
