Case Management vs BP Management: meeting customers' expectations

Case Management vs BP Management:

meeting customers' expectations


The Terrasoft TechPoint meetup dedicated to business analysts will be held on the topic “Case Management vs BP management: meeting customers' expectationson April 23.  In the context of a specific business challenge* you will learn how to improve operational efficiency, using best practices in building processes and cases.

Have you faced cases with a high degree of uncertainty, exceptions and dependence on a large number of factors that cannot be taken into account when using only the BPM approach? We are certain, yes. The optimal solution thereof was the model of adaptive case management.

Could it really be that simple? Indeed, in practice, in one company there may be such processes that require strict regulation, dynamic processes with a modified structure, and sometimes cases where the case model is part of the process, and vice versa.

Experts are

  • Vitaliy Gdulya, director of bpm’online platform with 15 years of experience in the IT field;
  • Julia Starun, director of the Terrasoft project office, expert on modeling processes in BPMN notation and flexible approaches to Case Management, teacher of the MBA course;
  • Tetyana Adamchuk, Product Leader, Terrasoft.

The program:

  • 19:00-19:40  
    • BPMN as a link between the phase of the business process design and the phase of its implementation;
    • What is Case management-system;
    • 10 best practices for the construction of SM, the work processes in several cultures;
    • Case Management vs BP management: when and what is better;
    • When to use processes and cases;
    • When processes and cases do not work.
  • 19:40-20:40 Modeling a specific business challenge* in Process Art Studio.
  • 20:40-21:15 Q&A, where you can get specific recommendations from experts.